7700 Hurontario Street
Brampton, ON L6Y 4M3
Tel: +1 905-451-1822
Tel: +1 905-456-7114
COVID-19 – Hours of Operation: (until further notice)
Monday – Friday: 11 AM – 6:30 PM
Saturday: 11 AM – 5 PM
Holiday Schedule for 2020
CLOSED New Year’s Day – Wednesday January 1, 2020
CLOSED Family Day – Monday February 17, 2020
CLOSED Good Friday – Friday April 10, 2020
CLOSED Easter Sunday – Sunday April 12, 2020
CLOSED Victoria Day – Monday May 18, 2020
CLOSED Canada Day – Wednesday July 1, 2020
CLOSED Labour Day – Monday September 7, 2020
CLOSED Thanksgiving – Monday October 12, 2020
CLOSED Christmas – Friday December 25, 2020
Frequently asked Questions
Please read our most commonly asked questions first!
What payment methods do you accept?
We accept the following methods of payment â€“ Mastercard, Visa, Visa Debit and PayPal.
When will I be charged?
Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.
I did not receive a confirmation email
Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email addressÂ and delivery addresses.
How long will my order take to be processed?
We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 â€“ 72 working hours as a guide.